Visitor Surveys and Feedback for Attractions and Events

Stop Guessing What Visitors Want. Just Ask Them.

Ask visitors about the moments that matter. Pigeon-Tech brings polls and surveys into the visitor app so your team can gather feedback on exhibits, events, navigation and the overall experience.

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Ask, Collect, Review, Improve

Choose a focused question about an exhibit, program or part of the visit.

Make the survey available through the configured visitor experience.

Review responses and identify patterns across ratings, choices and comments.

Use the feedback to identify one action or area worth investigating.

Use supported question types and keep surveys brief to make it easier for visitors to respond.

Use focused questions at relevant moments in the visitor experience. Available question types and survey access methods depend on your configured deployment.

How It Works

Activity Fun

Signage Ease

Wait Time

Live Data

Insights

Timely Reminders

Relax & Enjoy

Use Visitor Feedback to Prioritize Improvements

What Visitor Feedback Can Tell You

What visitors think about an exhibit

How visitors rate a program or event

What visitors liked or found difficult

Comments about the overall experience

How Teams Can Use It

Combine responses with staff observations

Review feedback alongside recorded app activity

Identify recurring questions or concerns

Prioritize areas worth investigating

Turn Feedback Into Better Visitor Experiences

Combine comments and ratings with staff observations and recorded app activity. A response can help explain a problem, but survey respondents do not necessarily represent every visitor.

Use the feedback to identify questions worth investigating and prioritize improvements across exhibits, events, navigation and the overall visitor experience.

See the Survey Experience in Action

Stop guessing. Start asking—and act with confidence

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Frequently asked questions

What can we ask visitors?

Questions can focus on a specific exhibit, program or part of the visit. Available ratings, multiple-choice and text formats must be confirmed in your deployment.

Can we review or export past responses?

Reporting views, filters and exports depend on the implemented survey module. Ask to see the exact review workflow before selecting the scope.

Are responses anonymous?

This depends on configuration. Agree whether responses are linked to accounts, what data is collected and who can access it before launch.

When can visitors access a survey?

Survey access depends on the configured visitor experience and how the survey is made available. The trigger or access method should be confirmed during deployment planning.

How can visitor feedback support improvements?

Visitor responses can provide additional context about exhibits, events, navigation and the overall experience. Teams can combine feedback with staff observations and recorded app activity when deciding what to investigate or improve.